Organizations often focus on teaching the new process. They spend far less time helping people let go of the old one. This article explores why unlearning is often the hardest part of change and why successful transition requires more than implementation.

Projects end. Go-live arrives. Success is declared. Then people come back to work the next day and discover that the real challenge has just begun. This article examines the gap between change and transition, and why sustainable adoption takes far longer than implementation.